Returns & Refund Policy

RETURNS & REFUND POLICY
Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we
can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
Gift cards
Downloadable products
Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to
our error
Any item that is returned more than 30 days after delivery


Refunds
Once your return is received and inspected, we will send you an email to notify you that
we have received your returned item. We will also notify you of the approval or rejection
of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of
days.


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
at support@woolwitch.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at support@woolwitch.co.uk.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive
a gift credit for the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped
to themselves to give to you later, we will send a refund to the gift giver and they will find
out about your return.


Shipping
A return address will be supplied on request.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.